FAQs

Welcome to our FAQ page, your go-to resource for answers to common questions about our products (Pooch Puppets), services, and policies. Whether you're wondering about returns, tracking your order, or contacting our support team, we've got you covered. Explore below to find quick and helpful responses to your inquiries. If you can't find what you're looking for, don't hesitate to reach out to us directly for assistance. 

Frequently Asked Questions

 

Q: Can I return the item?

Yes. Sure, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please read about our return policy here.

Q: How do I check the status of my order?

You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.

Q: Do Pooch Puppets dog toys have a scent?

No, our Pooch Puppets dog toys are intentionally designed without any scent. We understand that some dogs may have sensitivities or preferences when it comes to scents, so we've ensured that our toys are odor-free. This also makes them suitable for a wide range of dogs, regardless of their scent preferences or sensitivities. Additionally, by omitting any artificial scents, we prioritize the safety and well-being of your pet, ensuring that they can enjoy hours of playtime without any unnecessary distractions or irritations. So rest assured, when you choose Pooch Puppets, you're choosing a scent-free option that's both safe and enjoyable for your furry friend.

Q: Can Pooch Puppets dog toys be washed?

Yes, you can wash it in cold temperature. 

Q: Which dog toys are the best

It's a common question, and while there are many great dog toys on the market, we firmly believe in the unique benefits of Pooch Puppets. While traditional toys offer entertainment, Pooch Puppets takes it a step further by providing interactive engagement between you and your furry friend. This interactive aspect not only strengthens the bond between pet and owner but also provides essential mental stimulation for your dog. By encouraging playtime that involves both physical activity and mental engagement, Pooch Puppets promotes a healthy and happy lifestyle for your canine companion. So, while there are many excellent options out there, Pooch Puppets stands out as an optimal choice for fostering a strong relationship and promoting mental well-being in your dog.

Q: Why dog toys squeaky

Squeaky toys are a favorite among dogs for several reasons. First and foremost, the squeaking sound mimics the sounds of prey or smaller animals, triggering your dog's natural hunting instincts and making playtime more engaging and exciting. It adds an element of unpredictability and novelty to their play, keeping them mentally stimulated and entertained. Additionally, the repetitive action of squeezing and releasing the toy to produce the squeak can provide a satisfying sensory experience for dogs, similar to chewing on a bone or tearing at fabric. When it comes to interactive toys, like Pooch Puppets, the addition of a squeaker enhances the overall play experience, encouraging your dog to interact with the toy and with you, strengthening the bond between pet and owner. So, why squeaky toys? Because they're not just fun—they're enriching and fulfilling for your furry companion!

Q: Dog toy to keep them busy

Pooch Puppets will keep your dog busy and engaged! Designed for interactive play, the Pooch Puppet allows your dog to chase, tug, and wrestle with you, providing both mental and physical stimulation. Its durable construction ensures it can withstand rough play, keeping your furry friend entertained and happy. Plus, since you're involved in the play, it strengthens the bond between you and your dog. So, whether you're playing indoors on a rainy day or enjoying some quality time in the backyard, the Pooch Puppet is sure to keep your pup entertained and engaged.

Q: How can I get in contact with you?

We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.

Q: Do you offer a refund if I don't like the product?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Q: How do I order on your website?

Simply select quantity and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! We accept most payments including Paypal, Venmo, Mastercard, Visa, Amex, Gpay, ApplePay. For full list of payments, go the checkout page.